Use an import when you have a list of visitors - a conference, an audit cohort, a contractor crew or a partner’s spreadsheet. Every imported visitor still goes through your normal approval: nothing is sent to a visitor until their request is approved.

You will need: a computer, and the list as a CSV, XLS or XLSX file, or a ZIP that holds the file together with the visitors’ photos - up to 50 MB either way.

Step 1: Open the import

Open the Registration list (Visitors, then the Registration tab) and click Import.

Step 2: Upload the file

Choose how strict the import should be, then drop the file in. The wizard walks you through mapping your columns, a preview, and the import itself; the full wizard is described in Importing Data.

Which columns are required

The required columns follow your Self-Registration required fields. By default these are First Name, Last Name, Email and Mobile Number. The email address is where each visitor’s pass is sent, so a wrong address means a visitor who never receives their pass: check the column mapping.

After the import

The visitors appear in the Registration list waiting for approval. A location manager can approve them together - see Approval Workflow. Photos in a ZIP are matched to rows as described in Preparing a Photo ZIP for Import.

Troubleshooting

What you see	Likely cause	What to do
The file is refused on upload	Too large, or not CSV, XLS, XLSX or ZIP	Split the file, or save it as CSV
Far fewer columns detected than expected	Title rows or merged cells above the header	Keep one clean header row
Some rows failed	A required value missing or an email malformed	Fix those rows and import just them
Visitors imported but nobody received an email	Working as designed	Passes are sent on approval, not on import