Use this journey for a visitor who arrives without an invitation. Walk-in registration is switched on per kiosk configuration; where it is off, the kiosk only accepts visitors who already hold a pass.

flowchart LR
  arrive[The visitor arrives] --> details[They enter their details<br/>at the kiosk]
  details --> watch{On a watchlist?}
  watch -->|Yes| refused[Refused at the kiosk]
  watch -->|No| host{Host approval<br/>required?}
  host -->|Yes| ask[The host approves or declines]
  host -->|No| in[The visitor is checked in]
  ask --> in
Stage What happens Page
At the kiosk The visitor picks the host and location, takes a photo and enters their details Walk-in Registration and Check-in
Watchlist A match is refused before any registration is created, so the host is not disturbed Watchlist
Host approval Where configured, the host approves from their phone before the visitor is let in Host Approval
At reception instead A receptionist can register and check in a walk-in from the dashboard in one step Check-in and Check-out

Setting a kiosk up for walk-ins is covered in Walk-in Registration and Offline Behaviour.


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Page last modified: 2026-10-10 19:48.