Use this journey when you already know the visitor and hold their details. You add them, invite them, and the visit is approved before the visitor receives their pass. The steps are the same from a phone, a tablet or a computer.

flowchart LR
  add[You add the visitor] --> invite[You generate the invite]
  invite --> approve{Does the location<br/>need a manager?}
  approve -->|Yes| manager[A location manager approves]
  approve -->|No| pass[The visitor receives the pass]
  manager --> pass
  pass --> arrive[The visitor arrives and checks in]
  arrive --> leave[The visitor checks out]

Stage	What happens	Page
Add the visitor	Enter the visitor’s details once; the record is reused for every later visit	Add Visitor
Invite	Choose the visit reason, host, location and the visit window	Invite Visitor
Approval	A location that requires review sends the request to its managers; otherwise the pass is issued at once	Approval Workflow
The pass	The visitor receives the pass with its QR code or PIN	Visit Passes
Plans change	Edit, re-send or cancel the pass	Change, Cancel or Re-send a Visit Pass
On the day	Check-in at a kiosk, by the guard app or at reception; check-out when they leave	Check-in and Check-out

Choose this journey when the visitor has been before, or you hold their details and your site does not need them to accept the terms in advance. A visitor invited this way accepts the site’s terms at the kiosk on arrival, if the kiosk asks for them. For a first-time visitor, or when you do not have their details, use Journey: The Visitor Registers Themselves.

Inviting more than a handful of people? See Invite a List of Visitors.