A kiosk that fails at nine o’clock turns into a queue at reception. A few checks a day prevent most of it.

When you need this

Your site has one or more self-service kiosks.

When	Check
Start of the day	The screen is on and responds; badge stock is loaded where the kiosk prints; the card reader and the document scanner, where fitted, are clean
During the day	Watch for visitors stuck on one screen: it is usually a dirty reader or a damaged document
End of the day	Wipe the screen and the document tray; nothing is left in a reader
Weekly	Print a test badge where the kiosk prints

Placing a kiosk

Consider	Why
Sight line from the desk	Someone at reception should see a visitor who is stuck
Queue space	Leave room for two or three people to wait without blocking the door
Light	A bright window behind the visitor spoils photos and document scans
Reach	Readers and the screen must be usable from a wheelchair
Power, network and consumables	Plan the cable route, and site the kiosk where staff can reload badge stock without tools

A visitor who cannot use the kiosk - reach, sight, or an unreadable document - must always be able to check in at reception. Keep reception staffed whenever the kiosk is the main way in.

Where to do it

• FrontDesk and its Troubleshooting
• Kiosk settings