The watchlist refuses a named person entry to your site. It is personal data about that person, so use it carefully.

When you need this

You are about to add, review or remove a watchlist entry.

What it stops

Where	What happens
A host’s invite	The Invite button is hidden and the profile shows a watchlist warning
A self-registration	The request is blocked when it is processed: “Watchlist Match - Action Blocked”, and it can only be declined
A walk-in at the kiosk	Refused on the spot (vehicles are checked too)
A walk-in registered at reception	Refused, with a pointer to the Add Visitor page
A check-in of a visit that already exists	Not checked again. Someone added to the watchlist after their visit was issued can still be checked in: cancel their visits when you add them

A person is matched on their passport or ID number, mobile number, vehicle plate or vehicle VIN; their name is used only when they have no ID number. Their email address is not used. Only lists that are Enabled are checked, and a new list starts disabled.

When a record is flagged, View Match Details on the warning shows which entry matched, on which details, and its reason - see Watchlist, Step 8. Check it is the same person before you act.

Habit	Why
Write a specific, factual reason	It is the only explanation anyone will see later, and the person may ask to see it
Quote an incident number where there is one	It ties the entry to the investigation
Limit who may add and remove entries	Give Watchlist Management: Watchlist Entry - Add, - Edit, - Delete and entry import to a few people
Review the lists regularly	An entry from an old dispute is rarely still right
Keep health details, allegations and other people’s names out of the reason	They do not belong in a free-text field about a person
Remove an entry when the reason has gone	Removing is recorded, so the history remains auditable

Where to do it

• Watchlist
• Agreements: an agreement can add someone who declines it (On Denied Add to Watchlist)