Knowledge Base

Start from what you see. Each page lists symptoms with the likely cause and what to do, and links to the fuller answer where there is one.

Common symptoms

What you see	Read
A menu or button is missing	Login and Access
The visitor never got the email	FAQ
The verification code does not arrive	Invites and Registration
A request is not where you expect it	Approvals
The pass will not scan	At the Kiosk
No cards left to assign	Check-in, Check-out and Cards
A report is empty	Reports and Records
A quick answer to a common question	FAQ