Problems a visitor meets at a FrontDesk kiosk. Hardware advice here is practical guidance; your kiosk’s fittings vary.

What you see	Likely cause	What to do
The QR code will not scan	A dim or cracked phone screen, or an old email	Raise the brightness, use the newest email, or check in at reception
The kiosk refuses the pass	Outside the visit window, or the visit was cancelled	Check the visit; the host can change it
The ID card will not read	A sticker, damage, or the card the wrong way round	Clean it and insert it as shown; otherwise use reception instead
A card is stuck in the reader	Something stuck to the card	Take the kiosk out of use and clear it before anyone else uses it
The passport will not read	Placement, glare, or a worn machine-readable zone	Lay it flat; move away from bright light
The barcode will not scan	The scanner may not read 2D barcodes	Type the details instead
The photo will not capture	Bright light behind the visitor, a hat or sunglasses	Remove headwear and eyewear; step away from the window
The visitor cannot finish the terms	The agreement asks for a signature	Draw the signature on the screen
No badge printed	Enabled Badge Printing is off, no printer is set on the kiosk, or the stock ran out	Reload the stock and tap Retry Print; the visitor is already checked in - see Badge and Live Chat
The visitor does not read the language	The kiosk shows its Default Language	Ask your administrator to set Default Language globally or on the location’s Kiosk App tab
The kiosk does not respond	A jam or a fault	Check visitors in at reception; contact support
A visitor without an invitation sees “No visit found”	Walk-ins are switched off (Enable Walk-in / Self Registration)	Ask your administrator - see FrontDesk Troubleshooting

More: FrontDesk Troubleshooting, Kiosk Hardware, Check the Kiosks Each Morning.