Reception problems with visits and access cards.
| What you see | Likely cause | What to do |
|---|---|---|
| The visitor is not found | The visit is not approved yet, or the Status filter hides it | Check the Registration list; set the Status filter to All Visitors; search by ID or mobile number |
| Several people match | A common name | Search by ID or mobile number |
| Assign Card offers nothing | Every card shows Checked-out | Count the pool and return the cards that are back - see Keep a Card Pool Healthy |
| A returned card still shows Checked-out | It was handed back outside a check-out | Open the card and return it |
| The card does not open a door | The visit has ended, or it has no access to that door | Check the visit’s status and its Access Control Events |
| The visitor has gone from the dashboard | They were checked out | Filter the Status column to Checked-out, or use Re-Check-in |
| Visitors still show as on site the next morning | Automatic check-out (Enable Auto Check-out/No-Show?, on by default) was switched off, or their visit ends later | Check the setting; check them out together with Set Status… |
| The status never becomes In Parking | No access control point sets In Parking | Use Set as In Parking from the visit’s actions, or ask your administrator |
Full walkthroughs: Check-in and Check-out, Change Many Visits at Once.