Reports that come out wrong, and records you cannot find.
| What you see | Likely cause | What to do |
|---|---|---|
| The report is empty | The date range or the location filter is too narrow | Widen the range; leave Filter By Location empty for all |
| No photos in the report | It was made as CSV (data only) | Make it again as HTML (with photos) |
| Some photos are missing | Those visitors have no photo on file | Check their profiles |
| Fewer sites than expected | Your account does not cover those locations | Ask your administrator |
| The CSV opens in one column | The spreadsheet guessed the wrong separator | Import it as comma-separated instead of double-clicking it |
| An old visitor cannot be found | Visitors with no visits inside the retention period are deleted | Check the Visitor Data (Days) period under Privacy |