Problems getting in, or finding something once you are in.

What you see	Likely cause	What to do
You cannot log in with your organisation’s account	An SSO or account problem on your side	Your own IT support
You cannot log in with an EvTrack password	Wrong password, a locked or expired account	I forgot my password on the login page (shown where SSO is not in use); otherwise your EvTrack administrator
A menu is missing	Your role does not include it - EvTrack hides what you may not use	Compare with a colleague in another role, then ask your administrator - see By Role
The Reports menu is missing	Your role lacks Reports: List (and Reports: Generate to run them)	Ask your administrator
Visit Type is missing on the invite	Enable Temporary Visitor Permit is off, or your role may not create one	Ask your administrator
A colleague sees something you do not	A different role, or different locations	Ask your administrator to compare the two accounts
The link in an approval email opens the login page	You were not logged in	Log in; the request opens