Which identity details EvTrack keeps, and the ways a document’s details can be read instead of typed: a reader at a desk, or the scanner of a FrontDesk kiosk.

What EvTrack stores

Field	What it holds
ID Nr	The visitor’s national identity number
Passport Nr	The passport number
ID Country of Issue	The country that issued the document, chosen from the list
Nationality	The visitor’s nationality, chosen from the list
Driver’s licence details	Number, expiry and restrictions, where a licence was scanned
Copy of ID	Images of the document, uploaded or captured by a scanner

Which of these a visitor is asked for is set under Required Fields. Identity numbers are stored encrypted.

Readers at a desk

Reception can read a document instead of typing it, with one of these readers. Each is switched on under System Settings > Hardware, and all are off by default.

Reader	What it does
Regula document scanner	Reads passports and identity cards, fills in the visitor’s details and keeps the images as Copy of ID
Plustek document scanner	Scans the document into the visitor’s record
Emirates ID reader	Reads an Emirates ID card and fills in the visitor’s details

At the kiosk

A FrontDesk kiosk reads documents with its own scanner, through the kiosk app. Passports are read from their machine-readable zone (the lines of characters at the bottom of the photo page); identity cards, Emirates ID cards and barcoded documents such as South African identity cards and driving licences depend on the kiosk’s scanner and the kiosk app. Which documents your kiosk reads therefore depends on its model: ask EvTrack support for yours. See Kiosk Hardware.

The kiosk settings that matter are under Kiosk, among them Reject Expired Identity Document (off) and Enable EIDA ID Card Back OCR (off).

Practical advice when a document will not read:

• Lay a passport flat, open at the photo page, the way the kiosk shows.
• Move away from bright light or a window: glare hides the characters.
• Remove a cover, sticker or sleeve from the card.
• A worn, cracked or laminated-over document may not read at all: type the details instead, or send the visitor to reception.

Checks

• Country-Specific Validation, under Passport Validation Settings, limits which countries’ passports are accepted (off by default) - see Validation.
• Reject expired scanned documents refuses a scanned document past its expiry date.

What to ask a visitor for

• A passport works for everyone, from any country.
• A national identity card suits residents, where your readers or kiosk read that country’s card.
• Ask visitors to bring the same document they registered with. Where Enforce Same Document for Pre-Registration and Check-in is on, the kiosk app refuses a different document.

Related

• Privacy and Retention: how long identity details are kept.